Talk to the shop
Real people, behind an actual counter in Bondi Junction. We answer emails within one business day — usually the same morning — and we’d rather you asked than guessed.
Where is my order?
Tracking, invoices and pre-order dates all live in your account — no need to email. If your order mixes in-stock and pre-order items, they travel together unless you split them in your bag.
Shipping & delivery
We ship Australia-wide and internationally. Weekday orders placed before 2pm are dispatched the same day, and standard shipping is free on Australian orders over $199.
Returns & refunds
Sealed items can be returned within 30 days. Opened vinyl can only be exchanged if it’s faulty — get in touch and we’ll sort it.
Pre-order dates
Pre-orders are charged at checkout and reserved in your name. Street dates move sometimes — when they do we email you rather than leave you guessing.
Grading explained
Used records are graded to the Goldmine standard and described honestly for that exact copy — media and sleeve are graded separately.
Local pickup
Choose local pickup at checkout — most orders are ready within a few hours at 258 Oxford St, Bondi Junction.
Send us a message
Pick a reason and we’ll only ask for what we need. Everything goes to the same inbox at the shop.